Our Team
Dan McCoy
President
Dan McCoy (a.k.a “The Microchip”;) has been innovating and engineering “firsts” since 1993 when he developed and ran a highly customized bulletin board system (BBS). Before the days of public internet access, The Micro BBS was one of the first BBSs and providers in Salem County to provide Internet Email Access to its clients.
Dual Degrees in Electrical Engineering Technology and Electrical Engineering with special concentration in Computer Architectures have laid a solid foundation for implementing and troubleshooting the most complex problems.
Dan realized a need for passion and process in this industry. Passion to ensure that the user experience is as painless as possible. Passion to ensure that downtime is minimal if not eradicated.
He realized that waiting for your systems to break and then calling the computer guy was a bad way to do business for everyone EXCEPT the computer guy because the computer guy made out like a bandit when your systems were broken His passion to find a better way led him to develop our Covered I.T. and microMANAGE programs.
Modern hardware, software and networks are extremely complex, but also very mature. He discovered that many times before a failure event there was some warning of the upcoming problem. Further investigation showed that almost all unexpected computer downtime was preventable.
His passion was ignited.
After much research and trial and error, we have built a system to mitigate that downtime. A system designed to manage thousands of PCs and we have the people and processes to make it work smoothly. It’s amazing how healthy your IT systems become when the technology service provider must pay to fix any problems.
Dan says, “My years of experience in this industry have taught me that the typical consultant/client relationship is exactly backwards. As IT consultants, we must align our interests with our clients. We are a real partner with our clients and truly share the risks and the financial pain of downtime.“
Dan spent nearly 15 years managing multi-million dollar projects and implementing process driven lean operations for a large aerospace corporation. He spent a large portion of that time listening to his customer, developing system requirements based on their needs, integrating systems and networks, testing them and supporting the customer with a very complex flying computer network. His work and efforts are flying today in military theatres and supporting our troops. It is through these life lessons that Dan has developed his passion to educate clients how to drive more revenue with technology.
Since 2002, Dan has developed these same process based best practices, designed to save you money and keep you focused on your business and not worrying about your I.T. assets.
Dan is a private pilot and has a partnership in a 1979 Cessna 172N, a 1981 Cessna 182R and is a mission pilot for Civil Air Patrol. In his spare (ha ha) time he enjoys flying. He is also a former ski instructor and loves to hit the slopes.
Dan has been married to Heather for over 25 years and together have a son, daughter, and a crazy dog Chase, who is just as passionate to see him every time he walks in the door as he is to work with his clients… (well almost at least… He hasn’t resorted to jumping all over his clients yet)
Dan is an active member at a startup church, Lifehouse Salem County, is a musician (bass) and serves as an audio engineer.
Shaun Favuzza
Lead Technician
Shaun joined Micro Enterprises LLC in 2010 as our Lead Technician.
Shaun had previously worked at a large church where he built and managed a network that grew to over 70 computers and 5 servers. He built that from the ground up, including all the wiring and installation. He has excelled in troubleshooting the most challenging environments and providing an excellent client experience.
For those of you who have had frequent contact with Shaun, you know he is a very dedicated, calm person that will stick with it till the problems are solved. His patient approach in working with our clients has earned him great respect in the IT community.
Shaun says "I work really hard to make sure our clients are taken care of. Having a productive client focused on their business is one of the goals that Dan has driven to the team and we keep a close eye on the metrics to ensure we are meeting that goal. Having a client that raves about our support is what drives me each day."
When Shaun is not busy at work, he can be found spending time with his family or serving others at church where he is involved in a technical role.
Tricia Parave
Dispatch, Scheduling and Shipping
With over 26 years of dedicated service, Trish has been a valued part of our team. She brings a wealth of experience and a genuine passion for customer service, which is by far her favorite part of the job. Outside of work, Trish has been happily married for 37 years and is the proud mother of two daughters and grandmother to two energetic grandsons. When she's not serving our customers, she enjoys cooking, baking, and spending quality time with her family. Trish’s warmth and dedication shine through in everything she does, both at work and at home.
Scott Pruette
IT Support Technician
Scott has been with Uniq for two years, and in his second year, he expanded his role by working with both Micro and Uniq. Passionate about technology, Scott's favorite part of the job is helping people, especially when it comes to solving computer-related issues. He's always enjoyed working with computers and loves to share his knowledge by teaching others who are eager to learn. Outside of work, Scott is engaged to be married and is currently building a side business. In his free time, he enjoys editing videos for various YouTubers, combining his love for creativity and technology. Scott’s dedication to both his work and his personal projects shows his commitment to growth and helping others wherever he can.
Ed Baker
Computer Configuration/Repair Technician
Ed has been with us for nearly 6 years, having worked alongside Dan since June, but his experience in technology and customer service spans much further. With 26 years at Radio Shack and over 32 years of computer repair expertise, Ed is a true veteran in the field. As an Intel member for over 20 years, he has continually expanded his knowledge and skills. Outside of work, Ed has been happily married for 49 years this April and is the proud father of three children and one energetic Beagle. He loves helping people and learning new things every day, which is what makes his job so rewarding. When he's not at work, you’ll find Ed working on cars, camping, or spending time with his grandchildren and Beagle.
Madison Raymond
Maddie has been a part of our team for almost a year, and during that time, her passion for capturing the beauty of everyday moments has truly stood out. She manages our social media pages, sharing her creative touch and ensuring that our online presence reflects the heart of what we do. Engaged to be married in September, Maddie brings a warm and joyful energy to everything she does. When she's not at work, she enjoys singing, playing piano and ukulele, and sipping on a good cup of coffee. A lover of nature, Maddie also takes pride in tending to her plants, nurturing both her green thumb and her creative spirit.
